FAQ
Q: Is my case worth repairing?
A: It depends. We love bringing cases back to life, but there are instances where it may cost more to repair a damaged case than to build a new one. We evaluate each situation to reach the best decision for your budget and timeline.
Q: How long does it take to repair a case?
A: Repairs should take less time than building a new case. As far as timing, we try to mix repairs with the general flow of new builds.
Q: How much do repairs cost?
A: Breaking a case down can take a lot of work, especially if the case is made with double angles and has split rivet fasteners. Because of our building process and choice of materials, repairing an ATA case from Kangaroo Cases is typically less expensive than repairing a case made by any other brand.
Q: How do I get a case repaired?
A: If you would like to submit a request for a repair, use our Create a Case form, or contact us directly by email or phone.
Q: What does it take to get an estimate?
A: If you would like to submit a request for a quote, use our Create a Case form, or contact us directly by email or phone.
Q: How long does it take to build an order?
A: It depends on the design and quantity of cases ordered. Standard cases typically take around four weeks. Custom orders can take longer due to production needs.
Q: What if I need a case really fast?
A: Depending on workload, we will try to accommodate your schedule at no extra charge. In the event that rushing your order requires us to work overtime, a fee could be applied to the price of the case to help offset additional production costs.
Q: Are your cases available in different colors?
A: Yes, our cases are available in many different colors. Custom designs are available through special order.
Q: Do your cases come with wheels?
A: Casters are available as an add-on option.
Q: Do you offer a case with telescoping handle and wheels?
A: We can easily add these options to a case design. However, in some instances, it may not be appropriate to install one or the other of these features.
Q: Can you make your cases in a shape other than rectangular?
A: Whether you need to transport a harp or a grand piano, anything is possible. We can design and manufacture a custom case that meets your needs.
Q: What restrictions do airlines place on checked baggage?
A: There are size and weight restrictions imposed on free baggage and carry-on luggage. Each airline has its own guidelines, so check with your carrier of choice before you fly.
Q: What does EIA stand for?
A: EIA, or the Electronic Industries Alliance, set and published an extensive collection of standards for the electronics industry to follow.
Q: What does the EIA have to do with shipping cases?
A: Publication EIA-310-D outlines the parameters for racks, panels, and associated equipment, including casing requirements. Please visit the EIA’s website for more information.
Q: What is rack space?
A: Rack spaces are also commonly referred to as “Rack Units,” or “RUs.” According to EIA-310-D, rack-mount equipment height is divided into spaces, with each space equaling 1.75 inches. A single-space unit will be 1.75 inches tall, a two-space unit will be 3.5 inches tall, a three-space unit will be 5.25 inches tall, etc.
Q: What is rackable depth?
A: The rackable depth of a rack-mount case is the distance from the front rack rail of the case to the rear rack rail (if applicable) of the case, with both front and rear covers removed.
Q: Are your cases lockable?
A: Yes, we offer a variety of lock options.
Q: Can you build me another case exactly like the last one I bought?
A: Yes. We store all design and cut-sheet information for every order we process.
Q: My case was damaged during shipment. Can it be repaired?
A: Yes. Almost any kind of damage can be repaired for considerably less than the cost of a new case. Even punctured panels are easily replaced.
Q: Do you have cases in stock?
A: Most of our cases are built to order, but we try to carry stock items to more quickly fulfill our customers’ needs. Please contact a Kangaroo Cases representative for more details.