Frequently Asked Questions

Q: Is my case worth repairing?
A: The short answer is; it depends.  We love to bring cases back to life and in most instances there is not a road case we can’t fix. There are instances however, where it may cost more to repair a damaged case than to build a new one. We can help evaluate and look at it from a cost and aesthetic point of view and help reach the best decision.

Q: How long does it take?
A: It should be less than a new case build, but this is the evaluation that we will help with. As far as timing, we try and mix in repairs with general flow of work.

Q: How much do repairs cost?
A: Breaking a case down can be a lot of work especially if cases are made with double angle and have split rivets fasteners. Conversely, repairing our ATA cases is typically less expensive to do, because of how we actually assemble a Kangaroo Case.

Q: How do I handle getting cases repaired?
A: If you would like to submit a request for a repair please use our create a case form, or you can contact us directly to discuss your repair needs.

Q: What’s it take to get an estimate?
A: If you would like to submit a request for a quote please use our create a case form, or you can contact us directly to discuss your case options.

Q: How long does it take to build an order?
A: It really depends on the design and quantity of cases ordered. We typically run around 4 weeks on standard cases; however, custom orders can take longer due to current production needs and design.

Q: What if I need a case really fast?
A: Depending on work load, in most instances we will try to accommodate you without an extra charge. However, our ability to respond will be affected by how busy we are at the time of your request. In the event that rushing your order will require us to work overtime, a fee could be applied to the price of the case to help offset the additional production costs.

Q: Are your cases available in different colors?
A: Yes. Our cases are available in many different colors.  Custom designs are available through special order.

Q: Do your cases come with wheels?
A: Casters are available as an add-on option.

Q: Do you offer a case with telescoping handle and wheels?
A: Yes, we can easily add these options to a case design. However, in some instances, it may not be appropriate to install one or the other of these items.

Q: Can you make your cases in any shape other than rectangular?
A: Anything is possible whether you have a harp or a grand piano. We can design and manufacture a case that will take care of your needs.

Q: What restrictions do airlines place on checked baggage?
A: In general there are size and weight restrictions imposed on free baggage and carry-on luggage. Each airline has their own guidelines, we recommend checking with your carrier of choice before you fly.

Q: What does E.I.A. stand for?
A: Electronic Industries Alliance publishes an extensive collection of standards and technical publications for the electronics industry.

Q: What does the E.I.A. have to do with shipping cases?
A: Publication EIA-310 outlines the parameters for racks, panels and associated equipment- including casing requirements. Please visit the E.I.A. website for more information and to learn how to obtain their publications.

Q: What is a rack space?
A: According to E.I.A. publication 310, rack mount equipment height is divided into spaces with each space equaling 1.75 inches. So a single space unit will be 1.75 inches tall, a two space unit will be 3.5 inches tall, a three space unit will be 5.25 inches tall, etc… Rack spaces are also commonly referred to as “Rack Units” or “RU’s”

Q: What is rackable depth?
A: The rackable depth of a rackmount case is the distance from the front rack rail of the case to the rear rack rail (if applicable) of the case with both front and rear covers removed.

Q: Are your cases lockable?
A: Yes, we have a variety of lock options available.

Q: Can you build me another case exactly like the last one I bought?
A: Yes! We store all design and cut-sheet information for every order we process.

Q: My case was damaged during shipment. Can it be repaired?
A: Yes- almost any kind of damage can be repaired for considerably less than the cost of a new case. Even punctured panels are easily replaced.

Q: Do you have cases in stock?
A: Most of our cases are built to order but we do try to carry various stock items to better fulfill our customer’s needs, so please contact a Kangaroo representative for more details